The moment
In the Oberlin Alumni Digital Community on Facebook, I answer questions, publish prompts, review member requests and pending posts, and help alumni connect with the college and one another.
Work03Oberlin College2023 to 2026
Daily community management backed by clear rules.
I manage daily engagement, moderate discussions, verify membership requests, and wrote the group’s moderation framework. I also revised the community rules and built colleague review into sensitive decisions.
- Community management
- Moderation
- Policy writing
The problem
A large alumni group needs consistent decisions about membership, posts, and comments. Sensitive cases need a second review.
How I manage the group
Answer
I answer questions, respond to feedback, and direct members to the right information.
Listen
I track recurring questions, corrections, and topics alumni want to discuss.
Use judgment
I apply the group rules to member requests, posts, and comments.
Clear rules
I revised the rules so members and moderators know what belongs in the group.
Second review
I ask a colleague to review sensitive or ambiguous decisions.
Shared reference
I documented the process so other Communications staff can moderate consistently.
Results
- growth in the Oberlin Alumni Facebook community2023 to 2026
- community inquiries a month as coordinatorTypically answered within four hours
Why it matters
Answering questions and handling disagreements are part of the same job. Clear guidelines and a second review help me respond consistently without making sensitive decisions alone.
Outcome
From 2023 to 2026, the Oberlin Alumni Facebook community grew 23%. The moderation framework now gives the Communications team a shared process for decisions.
Credits
- Framework and guidelines: Dae Williams
- Second reviews: colleagues in Communications